What Families Say About Their Well-Being
What Families
Say About
Their Well-Being
At Golden Living Care, families trust us with their loved ones’ well-being.
Our compassionate, personalised approach focuses on comfort, safety, and independence—ensuring every individual feels respected, supported, and truly cared for.
Google Reviews
Other Platform Reviews
Outstanding Care During Difficult Times
Peter Dobson
“As you know my wife Sheila died on the 28th April. I just wanted to let you know just how appreciative myself and my family were regarding the high quality of care and support given to Sheila during the last few months of her life.
Her last month was particularly challenging and I would particularly like to thank Sheila, Amanda, Raquel, Aman and Patience for showing great care and empathy during that time.
Nothing was too much trouble for them and they all showed great care and attention to detail in everything they did for Sheila.
Many thanks to all of them.”
Exceptional Care & Service
RC and Wife
“We are extremely delighted with the level of service and care received. It is always a pleasure to see the carers as we do have a very good relationship with them.”
Wonderful Team of Carers
Long-Term Client
“What can I say! Absolutely wonderful people. Friends for life. With the exception of one carer who is no longer with the company, I have no worries about any of them. They are very professional, kind, go the extra mile, take an interest in the client's life. I love every one of them. Sheila, Patience, Aman, Amanda, Raquel, Dorothy, Chichi, Tatinda (sorry if I've missed anyone). They all deserve medals and acknowledgement for the work they do. Wonderful.”
Friendly, Reliable & Supportive Carers
VD and Daughter
“My mum always talks highly of Oby, but also gets on well with all the carers. They are always friendly and do their job well. She also enjoys Oki doing her hair. They are all reliable and have done really well to continue calls over the bad weather. Thanks.”
Professional and Reliable Team
Ray and Family
“All the carers who attend to Ray are very professional and reliable. Our main carers include Omo, Angela, Smart and Germant and Amanda occasionally attends. We thank them for the great service."
Exemplary Care Standards
Client Feedback
"My experience with Golden Living is exemplary. Having worked in care, the standard is second to none in my eyes, very professional and also friendly."
Heartfelt Thanks for Gentle Care
Sarah McHale
“To all of the carers who helped care for my mum, Annette McHale. On behalf of me, my dad, Martin and brother Sean, we would like to thank you for the gentle care you gave to my mum in her last week.
Kind regards,
Sarah"
Feedback from a Social Worker
Staffordshire
"We received a wonderful call from AG’s social worker, who shared some truly amazing feedback about the Biddulph carers – Happiness, Shiela, Chioma, and Esther. In their words, the team has been “outstanding.”
Although the care package was initially expected to end when AG’s wife returned from hospital, the strong rapport built between AG and the carers has made a lasting impact. As a result, AG has decided to continue receiving support from Golden Living Care on a long-term basis.
We are incredibly proud of the dedication, compassion, and professionalism shown by the team. Well done to you all."
Christmas Appreciation
Linda & David
“Hello and Merry Christmas to all of you — Timmi, Tom, Sami and Oliver.
We have left some cards and small gifts to thank you at this special time of year. The support you give to Norman is genuinely appreciated. You all work very hard and it truly shows.
Sincere and seasonal greetings to you and your families."
Care, Respect & Compassion
TB and Daughter
“All carers treat Dad with care and respect. They are, on the whole, cheerful, just what you need with this stage of Dad's life. They are allowing me to be a daughter to Dad and for this I am very grateful.”
Appreciation for the Male Care Team
Jan
“Hello Jack, I've been meaning to message you for a while now to let you know how pleased we are with the care provided by the male team. Dad and mum are really happy with all of the guys - their caring natures, friendliness and professionalism. Please pass on our thanks to them.
Thanks,
Jan”
Raymond Jones
Carol & Family
“A quick note to say thank you to the carers who looked after Ray in the last few days we had with him. You were all so kind, considerate and compassionate — not only to Ray but to our family as a whole.
Thank you."
Regarding Mark
Michelle Cuthbertson
“I just want to say a very big thank you to your team who gave the most attentive care to my husband Mark in his final days. I am truly grateful and can’t thank you all enough.
Kind Regards,"
QA Feedback
Angela Rogers
Palliative Support Officer
“The family couldn’t praise the care team enough. They are very caring and always make sure Mark is comfortable—they can’t do enough. Michelle is very happy with the care provided.”
Compliments
Biddulph & Stone Carers
“Prince and Shiela have built a very good rapport and have both been great, very kind, and supportive.
I would be lost without my carers and look forward to them coming every day. Amanda, Oke, Success, and Happiness have all been very good.
Well done, all!”
End of Life Support
Newcastle Carers
“DT’s wife has asked me to pass on her deep gratitude for the amazing care provided. In her words, ‘You made DT’s end of life bearable, always ensuring he was clean and comfortable.’
She is especially thankful for the night spent watching him and ensuring he was at ease. Thank you all for your compassion and dedication.”
Excellent Communication & Support
Family Feedback
“Any concerns we have are dealt with very promptly and efficiently. Love that we get to see who is coming via the App (Dad does like to know!) He has got a little worried about 'new' carers, but we appreciate this will happen and like the 'new' ones always come with an 'old' one.”
Compliment to Liz (Staffordshire)
Helen
“I had a complimentary conversation with Helen, a friend of IT. They are very pleased and happy with the care provided. The carers go above and beyond—even making coffee for the husband and ensuring he is okay.
They have helped IT get out of bed after six weeks and went the extra mile for IT’s birthday.
People are quick to complain but not to praise—so I wanted to pass this on.”
Social Worker Feedback
Biddulph Carers
“Positive feedback received from a social worker regarding the care and support provided. The social worker shared that MO says you are all lovely and enjoys seeing the carers when they visit.
Well done, team!”
Client Family
“All the carers who attend to Ray are very professional and reliable. Our main carers include Omo, Angela, Smart and Germant, and Amanda also attends occasionally. We truly appreciate their dedication and thank them for the great service they provide.”
Reliable and Attentive Care
Family Review
“99% of carers are reliable, and extremely attentive to Dad's needs. They have also got to know the family and enjoy our interaction and overall support, especially from the ladies, although had some great curry tips from Syed. 🙂”
Newcastle under Lyme
Andrea
“I would like to say a big thank you to your agency for doing an amazing job, especially Kenny and Cheeche. Even on her first day, Cheeche was amazing. Kenny has been outstanding and very helpful.
If you have anything like ‘Employee of the Month,’ I would give it to Kenny.
What you do for our loved ones is priceless.
Thank you, and God bless.”
Zee & Kay
Dawn
“Kay thinks her carer is amazing and a credit to your company.”
Social Worker Feedback
Cannock Carers
“JC’s daughter shared that she cannot thank you all enough for the help and support provided. She is very grateful and appreciative of how well JC’s care needs are met.
Well done, team!”
Trustpilot Reviews
Good
Rated
3.7 out of 5 based on
1 reviews
Trustpilot
about 5 months ago
Empathy and professionalism at its peak
I referred my neighbour to the business as she was travelling and needed someone to look after his aged parents. Golden Living Care stepped in and they were wonderful. All their members of staff who supported my neighbour's parents were exceptional. My friend was so excited as she monitors the care notes online. She was been given regular updates and the feedbacks from her parents were also positive.